- +91 7700965519
- operations@tripssolutions.com
This Privacy Policy applies to the securing and processing of personal data by VGB Tripssolutions Private Limited in connection with personal data provided by any person (“User”) who has purchased or intends to purchase or inquires about any product(s) or service(s) made by VGB Tripssolutions Private Limited through any of VGB Tripssolutions Private Limited’s interface channels including website, mobile site, and mobile app (collectively referred herein as “Sales Channels”).
References in this policy to “you” or “your” are references to the ‘User’.
References to “we,” “us,” or “our” are references to ‘VGB Tripssolutions Private Limited Private Limited’.
References to “website” mean a reference to ‘website(s),’ ‘mobile site(s),’ and mobile app(s).
By accessing or using the website or any other sales channel, the User agrees with the terms of the Privacy Policy and the contents herein. If you disagree with the Privacy Policy, please do not access or use our website or any other Sales Channels.
This privacy policy does not apply to any third party website(s), mobile site(s), and mobile app(s). Users are requested to take note that information and privacy practices of VGB Tripssolutions Private Limited Private Limited’s business partners, advertisers, sponsors, or other sites to which VGB Tripssolutions Private Limited Private Limited provides hyperlink(s) may be different from this privacy policy. Hence, it is recommended that you review the privacy policy of any such third parties before you interact.
Your privacy is important to us, and we recognize that the use and disclosure of personal data have important implications for us and for the users whose personal data we process.
We respect your need to understand how and why information is being collected, used, disclosed, transferred, and stored. Thus, we have developed this Policy to familiarize you with our practices. This policy sets out the way in which we process your information when you use our Website or other digital platforms in accordance with applicable data protection laws. It is important that you read this policy together with any other policies we may provide on specific occasions when we are collecting or processing your personal data, so that you are fully aware of how and why we are using your personal data. This policy supplements the other notices and is not intended to override them.
A “Controller” is a person or organization who alone or jointly determines the purposes for which, and the manner in which, any personal data is, or is likely to be, processed. This notice is issued on behalf of VGB Tripssolutions Private Limited Private Limited as the controller.
Processor is a natural or legal person, public authority, agency, or other body that processes personal data on behalf of the Controller.
As the circumstances warrant, VGB Tripssolutions Private Limited Private Limited may be Controller or Processor of your personal data.
Personal data includes any information about any user from which that person can be identified. It does not include personal data where the identity has been removed (anonymous data).
You may be asked for personal data anytime you are in contact with VGB Tripssolutions Private Limited Private Limited directly or indirectly through a third party.
We collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this policy.
We do not collect any special categories of personal data about you through our Website (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data, data on or about children). Nor do we collect any information about criminal convictions and offenses.
We collect, use, store, and transfer different kinds of personal data about you. We have grouped together the following categories of personal data to explain how this type of information is used by us. These terms are used throughout this Notice:
The only way we will get any kind of personal data is if you choose to give it to us in the following circumstances:
Direct Interactions
Cookies & Other Technologies
We receive Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. Please see the cookie policy for further details on the information collected.
Third Parties or Publicly Available Sources
We receive Technical Data from analytics providers such as Google.
When you use our Website, we will use your personal data in the following circumstances:
(a) Performance of a Contract: where we need to perform a contract, which we are about to enter into or have entered into with you as a party or to take steps at your request before entering into such a contract;
(b) Legal or Regulatory Obligation: where we need to comply with a legal or regulatory obligation that we are subject to;
(c) Legitimate Interests: where necessary for our interests, provided that your fundamental rights do not override such interests. This can mean, for instance, that it is in our interest to monitor how you are using our Website to ensure the security of our Website or systems is maintained. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests; and
(d) Consent: We rely on consent as a legal basis for processing your personal data in relation to sending direct marketing communications to you via email or text message.
We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
We will only process (i.e. use) your personal data when the law allows us to, that is, when we have a legal basis for processing. We generally use the information to establish and enhance our relationship with our users for the following purposes:
While You Make a Booking:
We May Also Use Your Personal Information For:
Sharing Personal Data with Third Parties:
As a registered user, you will receive our latest product and service announcements, offers, promotions, and event updates. If you wish to unsubscribe, you can choose to do so.
We may also use personal data to improve our product offering, develop and deliver products, services, content, and advertising.
Personal data may also be used internally for research, analysis, and auditing.
VGB Tripssolutions Private Limited may from time to time launch promotions to give its Users an opportunity to win great travel and travel-related prizes. During such activity, the personal information collected by us may include contact information and survey questions. We will use such information to notify contest winners and survey information to develop promotions and product improvements.
VGB Tripssolutions Private Limited may launch travel referral or reward programs from time to time by way of which users would win travel-related rewards or other rewards. We may use your personal information to enroll you in the rewards program. Depending on the reward program, each time you win a reward, VGB Tripssolutions Private Limited may share your personal information with a third party that will be responsible for fulfilling the reward to you. You may, however, choose to opt out of such reward programs if you choose to do so. Here too, while rewarding any user, we may verify information of customers on a selective basis for various purposes such as fraud protection or any other purpose.
Non-personal data is data that can never be used to identify an individual. We may collect information regarding customer activities on our various portals. This aggregated information is used in research, analysis, to improve and monitor products, and for various promotional schemes. It may be shared in aggregated, non-personal form with third parties to enhance customer experience, product offering, or services.
We use cookies and other technologies to enhance your experience when you use our Website. To that effect, we have developed a cookie policy to familiarize you with our practices. You can access the cookie policy.
For your convenience, our Website provides links to other sites. When you click on one of these links, you are leaving our Website and entering another site. We are not responsible for such third-party sites. You should carefully review the privacy statements of any other sites you visit because those privacy statements will apply to your visit to such other sites.
Group Companies (Companies in the same group):
In the interests of improving personalization and service efficiency, we may, under controlled and secure circumstances, share your Personal Information with our affiliate or associate entities. If the assets of VGB Tripssolutions Private Limited are acquired, our customer information may also be transferred to the acquirer depending upon the nature of such acquisition. In addition, as part of business expansion/development/restructuring or for any other reason whatsoever, if we decide to sell/transfer/assign our business, any part thereof, any of our subsidiaries or any business units, then as part of such restructuring exercise customer information including the Personal Information collected herein shall be transferred accordingly.
Service Providers and Suppliers:
Your information shall be shared with the end service providers like airlines, hotels, visa consulates, bus service providers, cab rental, railways, or any other suppliers who are responsible for fulfilling your booking. You may note that while making a booking with VGB Tripssolutions Private Limited, you authorize us and consent to share your information with the said service providers and suppliers. It is pertinent to note that VGB Tripssolutions Private Limited does not authorize the end service provider to use your information for any other purpose(s) except as for fulfilling their part of service.
VGB Tripssolutions Private Limited does not sell or rent individual customer names or other Personal Information of Users to third parties except sharing such information with our business/alliance partners or vendors who are engaged by us for providing various services and for sharing promotional and other benefits to our customers from time to time based on their booking history with us.
Third Party Vendors and Business Partners:
We may also share certain filtered Personal Information with our corporate affiliates or business partners who may contact the customers to offer certain products or services, which may include free or paid products/services, enabling the customer to have a better travel experience or to avail certain benefits specially made for VGB Tripssolutions Private Limited customers. Examples of such partners are entities offering savings/EMI on travel, co-branded credit cards, travel insurance, insurance cover against the loss of a wallet, banking cards, or similar sensitive information, etc. If you choose to avail any such services offered by our business partners, the services so availed will be governed by the privacy policy of the respective service provider.
VGB Tripssolutions Private Limited may share your Personal Information with a third party that VGB Tripssolutions Private Limited may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, and data processing platforms.
We may provide non-personal data based on this data to suppliers, advertisers, affiliates, and other current and potential business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their websites.
Occasionally, VGB Tripssolutions Private Limited will hire a third party for market research, surveys, etc., and will provide information to these third parties specifically for use in connection with these projects. The information (including aggregate cookie and tracking information) we provide to such third parties, alliance partners, or vendors is protected by confidentiality agreements, and such information is to be used solely for completing the specific project, and in compliance with the applicable regulations.
Where required, we will (subject to our professional obligations and any terms of business which we may enter into with you) disclose your personal data to:
Due to the multinational character of VGB Tripssolutions Private Limited, some of the affiliated companies and other recipients may be located in countries (including the United States) that do not provide a level of data protection equivalent to that set forth by the law in your home country. VGB Tripssolutions Private Limited will take steps to make sure that such recipients act in accordance with applicable law and provide an adequate level of protection for your personal data, including appropriate technical and organizational security measures, also through the implementation of appropriate contractual measures to secure such transfer, in compliance with the applicable law.
USER GENERATED CONTENT
VGB Tripssolutions Private Limited provides an option to its users to post their experiences by way of reviews, blog articles, ratings, and general poll questions. The customers also have an option to give their feedback or ask questions w.r.t a service offered by VGB Tripssolutions Private Limited or post answers to questions raised by other users. VGB Tripssolutions Private Limited may also engage a third party to contact you and gather your feedback about your recent booking with VGB Tripssolutions Private Limited. Though the participation in the feedback process is purely optional, you may still receive emails, notifications (app, SMS, WhatsApp, or any other messaging service) for you to share your review(s). These reviews may be written (with or without images) or in video format. The reviews written or posted will be visible on VGB Tripssolutions Private Limited and may also be visible on other travel or travel-related platforms. The User Generated Content that VGB Tripssolutions Private Limited collects may be of the following kinds:
Each User who posts a review or ratings, Q&A, photographs shall have a profile, which other Users will be able to access. Other Users may be able to view the number of trips, reviews written, questions asked and answered, and photographs posted.
Each User shall be diligent and take due care to ensure that the views expressed by you on the social media platform or VGB Tripssolutions Private Limited website are not derogatory or oppose the law, public policy, morality, religion, caste, creed, color, sex, race, culture, ethics, customs, traditions, decency, good conscience, third-party intellectual property, etc. By uploading pictures, views, images, contents, visuals, audios, experiences, etc. on the social media platform or VGB Tripssolutions Private Limited website, you consent to VGB Tripssolutions Private Limited using, reproducing, copying, uploading pictures, views, look and feel, images, contents, visuals, audios, experiences, etc. in any manner, as may deem fit by VGB Tripssolutions Private Limited, without any responsibility, liability, compensation, or cost due to you or any third party, on the part of VGB Tripssolutions Private Limited. VGB Tripssolutions Private Limited hereby disclaims all or any disputes, responsibilities, liabilities, litigations, costs, expenses, compensations, etc., arising with respect to or in connection with the use, reproduction, copying, uploading of pictures, views, look and feel, images, contents, visuals, audios, experiences, etc. contributed, shared, expressed by you, or on your behalf and/or otherwise to any third party.
Taking into account the costs of implementation and the nature, scope, context, and purposes of processing, as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, we implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk of processing, including:
We ensure that those who have permanent or regular access to personal data, or that are involved in the processing of personal data, or in the development of tools used to process personal data, are trained and informed of their rights and responsibilities when processing personal data.
To protect your personal data and prevent unauthorized access, we have put in place appropriate security measures and certifications. We have SSL site security, and users should use it to protect the information transmission while transacting online.
We require any third parties processing your information to implement the same levels of protection with respect to your data.
While no system is foolproof, including ours, we will continue using internet security procedures to ensure your data remains safe with us. By opening, browsing, using this site for transactions, or storing any data/information, you agree to comply with the latest revised privacy notice in effect at such time. If you use some social networking or other service that maintains your information, it is governed by their terms of use and privacy notice.
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for. This includes, for example, the purposes of satisfying any legal, regulatory, accounting, reporting requirements, to carry out legal work, for the establishment or defense of legal claims.
We will retain your personal data in our databases in accordance with our document management, retention, and destruction policy and applicable laws. This period may extend beyond the end of your relationship with us, but it will be only as long as necessary for us to have sufficient information to respond to any issues that may arise later. For example, we may need or be required to retain information to allow you to obtain credit for a trip you purchased but had to cancel. We may also need to retain certain information to prevent fraudulent activity; to protect ourselves against liability, permit us to pursue available remedies or limit any damages that we may sustain; or if we believe in good faith that a law, regulation, rule, or guideline requires it.
In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
We reserve the right to update or change this Policy at any time, and we will provide you with the updated policy when we make any substantial updates at the earliest either through email or by providing a prominent notice of change on our Website. You should check the policy periodically. Your continued use of our Website after we post any modifications to the policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified notice.
Under certain circumstances, you have rights under applicable data protection laws in relation to your personal data. It is our policy to respect your rights, and we will act promptly and in accordance with any applicable law, rule, or regulation relating to the processing of your personal data.
Details of your rights under the General Data Protection Regulation (GDPR) are set out below:
You may exercise any of the above-mentioned rights by sending a request to operations@tripssolutions.com. You will not have to pay a fee to access your personal data or exercise any of the other rights. We may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
In case you have any questions, comments, or concerns about this Policy, you may contact operations@tripssolutions.com
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one calendar month. Occasionally, it may take us longer than one calendar month if your request is particularly complex or if you have made a number of requests. In this case, we will notify you and keep you updated.
If you have any complaints about how we have handled a Subject Access Request, please let us know, and we will try to fix it. You can email at operations@tripssolutions.com. If you are dissatisfied with the handling of any privacy complaints, if you do not receive timely acknowledgment of your complaint, or your complaint is not satisfactorily addressed, please contact our team at operations@tripssolutions.com,
If you have any questions about this privacy notice or questions or complaints about the processing of your personal data by VGB Tripssolutions Private Limited, please contact:
Data Protection Officer
Corporate Office
91, Springboard Business, Hub, C Cross Rd, Andheri, Chakala Midc, Mumbai, Mumbai, Maharashtra, 400093 India
Email:operations@tripssolutions.com
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